Support customers using Ubuntu and other open source products, acting as a trusted peer and technical guide to external engineering teams.
Customer engagement: work directly with customers through remote sessions, tickets and live conversations to resolve technical problems
Collaborative problem solving: work with internal engineering teams and regional peers to turn code fixes into customer outcomes
Case ownership: manage support cases with integrity, keeping commitments and communicating expectations clearly
Ubuntu lifecycle guidance: understand the Ubuntu development process well enough to explain fix timelines to customers
Knowledge sharing: write and maintain knowledge base articles
Operational reliability: take part in a regular weekend working rotation
Requirements
Exceptional written and spoken English, with the ability to explain technical topics clearly
Strong interpersonal and emotional intelligence for high-pressure situations
A strong academic record from high school and university
An undergraduate degree in a technical subject, or a compelling account of an alternative path
A track record of going above and beyond for teams or customers
Hands-on Linux experience, plus exposure to at least three of: virtualization and cloud (KVM, OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage systems, and networking
Troubleshooting skills, including reading stack traces and logs to identify OS or application bugs
Basic programming logic in any language, to help interpret code and work with engineering teams
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
