Provide technical support to Primetel Employees, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Respond to user inquiries and resolve technical problems in a timely and professional manner
Manage user accounts, permissions, security settings etc.
Document and maintain records of IT support requests and resolutions
Work closely with the IT team to identify and implement solutions for enhancing system performance and efficiency
Support routine Datacenter operations, including equipment, patching, monitoring and remote-hands tasks
Collaborate with stakeholders to implement new technologies, software applications, or infrastructure enhancements, ensuring smooth transitions and minimal disruptions
Travel to other locations of the company or other offices in Cyprus as necessary
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience as an IT Support Engineer or similar role.
Excellent communication and interpersonal skills.
Knowledge of workstation and server software.
Knowledge of Microsoft Active Directory, Windows OS, Windows network, Office 365.
Networking basics (DHCP, DNS, NTP, etc).
Ability to work independently and collaboratively in a team environment.
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
