Join our Customer Support Team and help new colleagues get up to speed fast and keep our shared knowledge sharp.
Guide new hires through their first weeks so they can use the tools and workflows and contribute early.
Build full courses on the LMS platform.
Write clear, user-friendly materials and Knowledge Base articles for readers with any technical background.
Organize and run webinars, workshops, and training sessions.
Create and deliver presentations for different audiences.

Ability to read and write basic SQL queries.
Ability to search logs with tools such as Kibana or Grafana Loki.
Ability to lead online training and keep audiences engaged.
Ability to turn complex technical information into simple guides.
Take ownership, work with minimal supervision, and manage multiple priorities.
Identify knowledge gaps before they cause problems.
Track record of onboarding colleagues.
Experience in B2B customer or technical support (L1, L2, or L3).
Nice to have: Experience building courses in an LMS, particularly Cypher LMS.
Nice to have: Hands-on experience with Zendesk, Intercom, Confluence, YouTrack, or ClickUp/Monday.
Nice to have: Basic understanding of HTTP requests and status codes, REST APIs, and JSON.

Done for you

We'll apply to this for you

Denidel's HR team submits and tracks the application on your behalf.

Opens the employer's own site, where you complete your application

Posted	14 Oct 2026
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Education Specialist