Support Tier-3 customers as the link between Sales, Product and clients, helping prospects understand Sumsub's transaction monitoring, Travel Rule and anti-fraud solutions and move toward contract signing.
Support prospective Tier-3 clients from first contact through evaluation to contract signing.
Communicate with clients via chat and calls to understand their business, transaction monitoring and anti-fraud needs, and compliance requirements.
Collect, clarify and validate business and technical requirements so client expectations match the solution.
Occasionally deliver product demos showing use cases, capabilities and value.
Help clients during testing and evaluation understand system behaviour, configuration options and expected outcomes.
Explain integration approaches, requirements and workflows, and ensure a smooth handover to Solution Architects.
Act as a trusted contact during decision-making, answering AML, fraud prevention and transaction monitoring questions.
Work with Sales, Solution Architects, Product and Compliance to share client feedback and improve the solution and pre-sales processes.
Requirements
Familiarity with AML and financial crime prevention, including transaction monitoring, crypto compliance, Travel Rule requirements, behavioural risk signals and anti-fraud approaches.
Comfort with pre-sales technical discussions, including reviewing APIs, supporting testing and working with client technical teams before implementation.
Strong communication and presentation skills for explaining technical and regulatory topics to technical and non-technical audiences.
Ability to gather, validate and document requirements using a standardised template.
Ability to manage multiple prospects at once in a fast-paced, high-volume environment.
Pragmatic, solution-oriented approach focused on scalability, efficiency and closing opportunities.
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
