Client: an international telecommunications solutions provider.
Provide first line support and first contact resolution to customers.
Respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
Identify the customers' needs and assist customers with their queries.
Handle complaints in a professional manner, provide solutions and follow up to ensure resolution.
Provide valid, precise, and complete information using the proper methods and tools.
Actively monitor traffic, identify and report any issues according to the Company's procedures.
Escalate technical issues using the SOPs of the Company.
Build rapport and trust with customers through open and interactive communication.
Work in a proactive manner to identify issues that may arise before the customer reports such issues.
Follow communication procedures, guidelines and Company policies.
Any other task assigned by the management and as required from time to time.

Passionate about Customer Service where customer satisfaction and first contact resolution immediately come to mind.
Customer-centric team player with a 'can-do' attitude.
Experience working within the telecoms sector
Excellent verbal and written communication skills in English.
Strong analytical, technical troubleshooting and problem-solving skills.
Able to handle difficult or sensitive situations with tact and diplomacy.
Able to adapt, multitask and prioritise.
Able to keep up to date with the latest technologies, products, services, and SMS industry.
Must be available to work on a 24/7 roster including weekends and public holidays.

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We'll apply to this for you

Denidel's HR team submits and tracks the application on your behalf.

Opens the employer's own site, where you complete your application

Posted	22 Oct 2026
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English Speaking Customer Support Agent