Client: a dynamic IT company in Larnaca building innovative technology solutions.
Act as a trusted technical advisor for prospective and existing customers throughout the sales and onboarding journey.
Gather and analyse customer requirements, translating business needs into practical, scalable solutions.
Partner with the commercial team to showcase product capabilities, address technical queries, and support successful deal delivery.
Build expert knowledge of the client's solutions, including voice and chat agents, transcription, and analytics, to confidently guide customers.
Produce clear technical solution documentation to support implementation and delivery.

Experience in customer success, solutions consulting, implementation, or another customer-facing technical role.
Strong technical aptitude with the ability to quickly learn new platforms and technologies.
Excellent communication skills, with the ability to simplify technical concepts and bridge business and technical teams.
Familiarity with no-code/low-code platforms and creating clear solution documentation.
Commercial mindset with experience supporting customer engagements and sales opportunities.
Proactive, organised, and able to manage multiple priorities in a fast-paced environment.

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Posted	22 Oct 2026
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Technical Customer Success Manager