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Training Specialist (Game Designer)
Exnessvia Exness
Salary
Not Disclosed
Location
Malaysia
Type
Full Time
Deadline
Rolling
Job Description
The Training Specialist (Game Designer) is responsible for translating business needs into clear, actionable skills frameworks and scalable learning experiences. They define skill standards, measure competency, identify performance gaps, and develop engaging digital content and learning pathways that support a self-driven learning culture.
Identify, define, and document core and advanced skills required for Support and CRM roles, in line with company objectives (e.g., proactivity, de-escalation).
Collaborate with operations leaders to ensure skills reflect real-world challenges and client expectations.
Conduct skill gap analysis using feedback, assessments, operational KPIs, and QA data.
Design and develop learning programs (e-learning, microlearning, simulation) that address key skill gaps and drive performance.
Create structured learning paths that align with the Skill Matrix and allow employees to progress through self-driven development.
Ensure all learning content reflects up-to-date product knowledge, client-facing best practices, and regional needs.
Facilitate and deliver learning through a blend of asynchronous digital content, gamified challenges, and occasional live sessions if necessary.
Assist in developing and standardizing feedback, recognition, and evaluation methods based on matrix outcomes.
Conduct or support baseline and ongoing skill assessments to evaluate learner progress and impact.
Analyze assessment and feedback data to make recommendations for content improvement and skill standards refinement.
Coordinate and participate in calibration sessions with Team Leaders from CS, CR and QA to align on skill interpretation and fairness.
Support the creation of coaching guides for Team Leaders to deliver effective, standardized feedback.
Deliver onboarding for new hires, ensuring they build product and behavioral competencies from the get go.
Recommend and develop refresher or booster content based on recurring skill deficiencies or new product releases.
Document learning plans, materials, and progress using appropriate platforms (LMS, Confluence, etc.).
Collaborate on strategic initiatives such as AI simulation development, gamified learning design, and platform enhancements.
Stay current on trends in e-learning, instructional design, and digital coaching.
Support multiple learning and improvement projects simultaneously, contributing content, ideas, or execution as needed.
Manage time and deliverables independently while reporting status clearly to stakeholders.
Daily collaboration with design managers, lead brand designers, and cross-functional creative pods.
Regular interaction with internal stakeholders to translate training and business requirements into clear, gamified design tasks.
Requirements
Willingness to relocate to Malaysia.
Bachelor's degree in Game Design, Interactive Media, 3D Design, Visual Communications, or a related field. Any specialized gaming or interactive media education is a major advantage.
5+ years of digital design experience, with a focus on game design, 3D animation, or interactive media (agency + in-house mix).
Proven background as a Game Maker / Game Designer with specialized skills in 3D Animation, UI/UX Design for Gaming, and Gamification mechanics.
Expertise in Figma (Prototyping), Cursor, Visual Studio Code, AI Prompting techniques, and Open Source game platforms/engines.
Practical understanding of game coding and interactive development to build functional, engaging game elements.
Ability to serve as a key "Game Maker", contributing innovative concepts, identifying technical/skill gaps in 3D gaming, and recommending strategic partners or tools needed to execute projects.
Strong ability to translate complex concepts into intuitive, gamified, and interactive visual experiences.
Strong ownership, proactive mindset, clear communication, and the ability to collaborate, influence, and work effectively in ambiguity.
Ability to work independently with minimal guidance, taking full ownership of complex interactive design challenges.
Proactive approach to process-building and a "hands-on" mindset aligned with the division's operational philosophy.
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Denidel's HR team submits and tracks the application on your behalf.
