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Technical Service Manager (Medical Equipments)
MSVL Groupvia Fuzu
Salary
Not Disclosed
Location
Nairobi, Kenya
Type
Full Time
Deadline
04 Nov 2026
12 days left
Job Description
Lead and manage the Technical Services / Biomedical Engineering team.
Develop service strategies, annual plans, budgets and performance targets.
Plan and supervise installation and commissioning of medical equipment.
Conduct or coordinate pre-installation site assessments.
Ensure equipment is installed, tested and commissioned according to manufacturer specifications.
Develop and monitor preventive maintenance programmes.
Manage equipment breakdowns, corrective maintenance and technical escalations.
Monitor service calls, response times, turnaround times and equipment uptime.
Manage warranties, SLAs and annual maintenance/service contracts.
Ensure timely completion of scheduled maintenance and service obligations.
Manage service tickets and ensure effective closure of technical issues.
Monitor first-time-fix rates and reduce repeat breakdowns.
Lead root-cause analysis for recurring equipment failures.
Manage spare-parts requirements, technical tools and test equipment.
Ensure test equipment is properly calibrated.
Maintain strong relationships with medical equipment manufacturers and technical principals.
Coordinate manufacturer training, warranty claims, technical escalations and equipment upgrades.
Ensure technical activities comply with applicable safety, quality and regulatory requirements.
Maintain accurate equipment, service, maintenance and technical records.
Support sales and commercial teams with technical input for quotations, tenders, demonstrations and proposals.
Identify opportunities for maintenance contracts, equipment upgrades, spare parts and technical services.
Manage departmental costs, budgets and service profitability.
Monitor customer satisfaction and resolve escalated technical complaints.
Train, coach and develop biomedical engineers and technical staff.
Requirements
Bachelor's Degree in Biomedical Engineering, Medical Engineering, Electrical & Electronic Engineering, Mechanical Engineering or a relevant engineering discipline.
Professional registration or eligibility for registration with the relevant professional body in Kenya.
Relevant manufacturer training/certification in medical equipment servicing and maintenance.
Project management, quality management, business management or HSE training is an added advantage.
Valid driving licence and willingness to travel extensively.
Minimum 7 years' experience in medical equipment servicing, installation and maintenance.
Minimum 3 years' experience in a supervisory/management role within biomedical engineering, medical equipment or healthcare technology.
Proven experience managing biomedical/field service engineers and technical teams.
Strong experience in preventive and corrective maintenance.
Experience managing SLAs, warranties and maintenance contracts.
Experience in spare-parts management and service operations.
Experience working with international medical equipment manufacturers.
Experience in installation, commissioning and project implementation.
Familiarity with service-management, CRM and/or ERP systems.
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