Help build and maintain readiness checklists, run-books and documentation for Tier 1 events
Support the operational life-cycle of applications, including confirming infrastructure and security prerequisites at launch
Help organize readiness reviews and dry-run sessions with Engineering, Security, Operations and Service Management
Help verify that infrastructure contracts are organized, active and extended when needed
Track readiness criteria, follow up on open items and provide war room support during Tier 1 events and hyper-care
Gather lessons learned from incidents and go-lives and feed them into the readiness framework

Degree, CET or equivalent in Business Management, Information Systems, Computer Science, Engineering or a related IT field (ongoing or recently completed)
Strong written and verbal communication, including facilitating calls with international, cross-border teams
Attention to detail and the ability to manage multiple readiness checklists and stakeholder follow-ups
Proactive, with a strong sense of ownership and accountability
Proficiency with Google Workspace and a basic understanding of IT service management, software delivery and AI tools
Fluent English, written and spoken
Exposure to ITIL concepts such as Incident, Change or Release Management (nice to have)
Familiarity with tools such as Jira, ServiceNow, Confluence or Datadog (nice to have)

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Posted	14 Oct 2026
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Internship Global Program - Service Management Intern