Sumsub is hiring a Junior Customer Success Manager to build, maintain, and strengthen relationships with customers.
Support clients at technical, business, and product levels to help them reach their goals
Manage and grow relationships with key client stakeholders
Spot opportunities and potential challenges
Deliver client training and webinars
Introduce clients to new features and handle feature releases
Pass client feedback along internally
Represent the client internally, working with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing

Advanced English
Prior experience as a Customer Success Manager, Account Manager, or Business Development Manager in crypto, fintech, or payments
Proficiency in Google Sheets or MS Excel
Strong analytical skills and a proactive approach
Nice to have: Basic understanding of KYC

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Posted	14 Oct 2026
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Customer Success Manager