Partner with Ashby's largest and most complex enterprise customers.
Drive product adoption, customer health, and long-term customer value.
Help shape the upmarket enterprise customer experience.
Build product and domain expertise to tailor configuration and training to customer challenges.
Help iterate on strategic customer playbooks and share what works.
Own a strategic book of about 20 enterprise customers exceeding $2m in total ARR.

At least five years of B2B SaaS customer success experience, including enterprise customers on complex, configurable products.
Build multi-threaded relationships and proactively manage customer health.
Work cross-functionally with Sales, Product, Support, and Operations.
Curiosity about how technically complex products work, to anticipate risk.
Preferred: communicate complex reports and workflows clearly to varied stakeholders.
Preferred: keep detailed follow-ups and accurate CRM updates.

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Posted	17 Oct 2026
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Strategic Customer Success Manager - EMEA