Wrike is seeking an experienced, customer-oriented Customer Success Manager to manage enterprise customers in EMEA.
Build strong customer relationships and act as Wrike's advocate throughout the customer journey
Work with customers to set business goals, timelines, priorities and success metrics, including success plans and executive business reviews
Create and run engagement and communication strategies that drive customer ROI and net MRR growth
Serve as Wrike's subject matter expert on work management, advising customers and resolving their challenges
Collaborate with Sales, Professional Services, Support and Product, and help build the CS brand across the company
Monitor your full book of business against targets, use account metrics to find opportunities, and manage churn avoidance
Maintain the Customer Success Management platform with detailed customer actions and communication plans

Fluency in English; German or French is a nice-to-have
5+ years of customer success or customer-facing experience with enterprise clients
Experience working with marketing, professional services, IT and PMO teams
Ability to build and maintain relationships with diverse clients, including senior leaders
Hands-on experience in project management, business process redesign and change management
Strong people skills, including warmth, empathy, patience and tact under pressure
Willingness to dive into the product's technical details

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Posted	17 Oct 2026
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Customer Success Manager