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Customer Experience Associate

Oasis Outsourcing via Fuzu
Salary
Basic KES 70,000 plus transportation allowance KES 10,500 (total KES 80,500 per month)
Location
Nairobi, Kenya (Westlands)
Type
Full Time
Deadline
06 Nov 2026
14 days left
Job Description
  • Provide an exceptional customer experience in line with the brand's standards.
  • Interact with customers, understand their needs, and offer them the right solutions and services.
  • Build strong relationships with customers and foster brand loyalty.
  • Collaborate with internal teams to ensure that customer expectations are exceeded.
  • Inform potential customers about the company's services.
  • Resolve customer inquiries with professionalism, efficiency, and attention to detail.
Requirements
  • C1-level French and English (spoken and written)
  • Excellent problem-solving and organizational skills.
  • Focus on interpersonal relationships and a passion for providing first-class service.
  • Proficiency in: Microsoft Office, Salesforce, Google Workspace, Mac OS, or iOS devices.
  • Flexibility to work evenings, weekends, holidays, and overtime as needed.
  • Availability Monday to Sunday, 4:00 PM to 5:00 AM (Kenya Time), two days off per week
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Posted22 Oct 2026
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