Serve as the first point of contact for customers across webchat, email and phone
Resolve issues on first contact where possible, investigating and explaining the best course of action
Follow up on cases and escalate to other departments when needed
Handle customer information with accuracy and attention to detail
Promote the company's Safer Gaming philosophy and stay current on procedures and licensing rules
Contribute to team targets and complete onboarding and training

Fluent English, both written and spoken
Touch-typing skills required
Good computer skills and strong communication and active listening
Ability to multitask, stay accurate under pressure and be trustworthy with sensitive personal and financial data
Prior customer service experience helpful but not essential; training provided
Willingness to work rotating 24/7 shifts (4 days on, 2 days off)
Fully onsite during probation, possible hybrid afterward

Done for you

We'll apply to this for you

Denidel's HR team submits and tracks the application on your behalf.

Opens the employer's own site, where you complete your application

Posted	22 Oct 2026
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Customer Support Representative – English Speaker (Ref 11694)