Act as a trusted technical adviser to prospective and existing customers through sales and onboarding
Gather and analyse customer requirements, then turn them into scalable solutions
Work with the commercial team to demonstrate product capabilities, answer technical questions and support deal delivery
Build expert knowledge of the company's voice and chat agents, transcription and analytics products
Produce clear technical solution documentation for implementation and delivery
Work with engineering on complex requirements

Experience in customer success, solutions consulting, implementation or another customer-facing technical role
Strong technical aptitude and ability to learn new platforms quickly
Excellent communication skills, including explaining technical concepts to non-technical people
Familiarity with no-code or low-code platforms and writing clear solution documentation
Commercial mindset and experience supporting customer engagements and sales opportunities
Proactive and organised, able to manage multiple priorities in a fast-paced setting

Done for you

We'll apply to this for you

Denidel's HR team submits and tracks the application on your behalf.

Opens the employer's own site, where you complete your application

Posted	22 Oct 2026
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Technical Customer Success Manager (Ref 11414)