Reduce customer churn, drive adoption of new products and grow existing accounts by building trust with assigned customers, specialising in the Mass, Focus or Step Growth segment while also supporting unassigned customers.
Onboard new customers and introduce them to products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes and data applications
Lead complex projects with developers, IT managers and decision-makers across industries
Work with Sales, Field Engineering and Support to build and deliver engagement plans
Manage a regional customer portfolio, spotting growth opportunities and renewal risks with Sales
Run a regular, structured customer and business review process with cross-functional teams, prioritising blockers and driving resolution with product and engineering
Advocate for customers internally, influencing product roadmaps, websites, documentation and processes
Handle reactive support ticket requests
Run multi-customer campaigns through digital channels
Requirements
At least 5 years of IT-related work experience, including exposure to projects in at least one area such as Linux, data applications, storage, cloud, networking, security, migration or IoT
Strong presentation skills and ability to lead conversations about complex software
Experience improving internal processes while keeping customer projects on schedule
Team player who works well with all departments and levels, internally and externally
Knowledge of agile methodologies
Fluency in Spanish and Portuguese, written and spoken, alongside excellent English is welcomed but not required
Nice to have: experience with Salesforce, Jira or CRM tools
Done for you
We'll apply to this for you
Denidel's HR team submits and tracks the application on your behalf.
